Frequently asked questions

We ship Monday to Friday (except public holidays), usually around 1 pm. Within Germany your parcel usually arrives within 1–2 working days.

Delivery times for other countries can be found in our overview of shipping destinations and costs.

We ship all orders as insured parcels with DHL. All destinations and shipping costs: shipping destinations and costs.

Shipping costs depend on the destination and weight (parcels up to 5, 10, 15 and 18 kg). Heavier orders are split into several parcels so that your tableware is better protected in transit.

Unfortunately, we do not deliver to the United Kingdom since Brexit.

Yes, within Germany. Enter the following as your delivery address at checkout:

• First / last name: your name
• Company name: your DHL customer number (Postnummer)
• Street/No.: “Packstation” and its number, e.g. Packstation 123
• Postcode / City: of your Packstation

You can find Packstations near you at DHL.

As soon as your parcel has been shipped, you will find the DHL tracking number in your customer account. You will also receive an e-mail from DHL – please check your spam folder too.

You can track your parcel with the number at DHL tracking. It may take up to 24 hours until the shipment is shown there.

Porcelain and ceramics are fragile. Although we pack carefully, in rare cases something may break in transit.

Please contact us by e-mail within 48 hours of receipt – with your order number, the affected items and photos of the damage (please always include them). We will then send you a replacement.

You can see this on every product page under “Care & safety” and in the “Details & care” tab.

• Porcelain, ceramics and stoneware are usually dishwasher and microwave safe.
• Melamine is dishwasher safe, but not microwave safe.
• Please always wash wood, bamboo, iron and cast iron by hand.

Yes. All products in our shop are suitable for contact with food.

Many sets – for example sushi sets, cup, mug and espresso sets as well as chopstick sets – come in a high-quality gift box. On the product page you will see the note “Gift box ✓ included”.

When you are logged in to your customer account, the shop automatically shows the prices and VAT for your country.

Without an account, simply select your country via the globe symbol at the top and click “Save”. At the latest, prices are adjusted at checkout based on your delivery address.

For deliveries to countries outside the EU, we do not charge German VAT. Import taxes and customs duties of the destination country may apply there and are payable by the recipient.

We are a company based in Germany and only charge in euros. You can still order from countries outside the eurozone: when paying with PayPal or credit card, PayPal automatically converts the amount into your currency.

For bank transfers, some banks charge additional fees for currency conversion.

Credit card payments are processed by PayPal – you do not need a PayPal account. Whether a card is accepted is decided by PayPal alone; unfortunately we have no influence on this.

Instead, you can pay directly with PayPal (with PayPal Buyer Protection) or by prepayment/bank transfer.

You have a 14-day right of withdrawal. The easiest way is the “Withdraw from contract” button at the bottom of every page.

You bear the cost of the return shipment. Please contact us briefly by e-mail before sending anything back so we can arrange the details. You can find everything in our withdrawal policy.

Please first check for typos. Only VAT IDs work in the “VAT ID” field, not ordinary tax numbers. A VAT ID always starts with a two-letter country code.

• Greece: starts with “EL”, not “GR”.
• Italy: please always enter it with “IT” at the beginning.

The format for all countries is listed on Wikipedia.